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FAQ

Home FAQ

For the time being, we only accept e-check through our easy to use checkout. You will need your bank account number and routing number.

All transactions are done via SSL encryption.

SSL stands for Secure Sockets Layer and, in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.

It typically takes 1 business day for us to process your order and get it shipped out.

However, it is our goal to ship your package the same day.

Yes we do.
Our boxes are typically USPS flat rate boxes and do not have our logos on them.

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Distributed by On Cloud Nine LLC.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Our products are not for use by or sale to persons under the age of 18. Our products should be used only as directed on the label. They should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure or prevent any disease. Individual weight loss results will vary. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Tennessee, Vermont, Wisconsin. Sarasota County, Union County, Denver, San Diego, Jerseyville IL, Oceanside CA, Ontario OR, Alton IL & Columbus MS. Furthermore, Kratom is also banned in the following countries where shipment cannot be executed: Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam. By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited by Law. The FDA has warned about the dangers of consuming kratom. See FDA import alert 54-15.